Not happy with SnipeWork? Email us within 14 days of your first payment and we'll issue a full refund — no questions asked. We stand behind our product.
You are eligible for a full refund if:
The 14-day refund window applies to all payments. No further conditions or qualifiers apply — if you request a refund within 14 days, you will receive one.
We will confirm receipt of your request within 1 business day and process the refund within 5–7 business days.
Refunds are processed through Paddle, our payment processor. Once approved:
Processing times may vary. If you have not received your refund after 10 business days, please contact us and we will follow up with Paddle on your behalf.
Refunds are available for any payment within 14 calendar days of the transaction date. Requests submitted after the 14-day window will not be eligible for a refund. To avoid future charges, please cancel your subscription before the next renewal date.
Your subscription renews automatically at the end of each billing period (monthly or annually). To avoid being charged for a renewal:
Renewal charges are eligible for a refund if requested within 14 days of the renewal date.
We ask that you contact us directly at support@snipework.com before initiating a chargeback with your bank. We will work promptly to resolve your issue.
Fraudulent chargebacks may result in immediate account suspension. If you have a legitimate dispute, we are committed to resolving it quickly and fairly.
For refund requests or billing questions:
We value every customer and want you to have a great experience with SnipeWork. If something isn't working for you, please reach out — we'll do our best to help.